Legal notice and privacy policy

Legal Notice

Site publisher :

The website "Usiano Afrika is published by E-Business Afrika Sarla company registered in the Democratic Republic of Congo, with its registered office at 75, Avenue du Livre, Quartier Golf, Commune de Gombe. National identification number : 01-83-N52303D. Contact e-mail address : contact@usianoafrika.com.

Publication Director:

Elisha MUTABUNGA. E-mail address of the Publication Director : publication@usianoafrika.com.

Site hosting :

The "Usiano Afrika" website is hosted by o2switchwhose registered office is at Chemin des Pardiaux, 63000 Clermont-Ferrand.

Copyright :

All content on the Site, including but not limited to text, images, logos, trademarks, videos and graphics, is protected by intellectual property rights. Any unauthorised reproduction or use of this content is prohibited.

Applicable Law and Jurisdiction :

This legal notice is governed by the laws of the Democratic Republic of Congo. Any dispute arising from the use of the Site shall be submitted to the exclusive jurisdiction of the competent courts of the DRC.

Last update: 13 September 2023.

Privacy Policy :

The following privacy policy governs the collection, use and protection of your personal information when you use the website "Usiano Afrika (hereinafter referred to as "the Site"). The purpose of this privacy policy is to provide you with detailed information on how we collect, use and protect your personal data.

Registration details : When you create an account on the Site, we collect information such as your name, e-mail address and any other information required for registration.

Transaction data : if you carry out transactions on the Site, such as the purchase of products or services, we may collect information relating to these transactions, including payment details.

Technical data : When you browse the Site, technical information may be collected automatically, such as your IP address, the type of browser you use, your approximate location and the pages you visit.

Cookies : We use cookies to improve your experience on the Site. Cookies are small text files stored on your device. You can manage your cookie preferences in your browser settings.

Comments : When you leave comments on the Site, we collect the data displayed in the comment form, as well as your IP address and your browser's user agent string to help detect spam.

Media : If you upload images to the Site, you should avoid uploading images containing embedded location data (EXIF GPS) as other visitors to the Site may download and extract this data from your images.

Contact forms : if you use a contact form on the Site, the information you submit will be collected in order to respond to your requests and questions.

Sensitive data : we do not intentionally collect sensitive data such as medical information or biometric data. We encourage you not to provide such data on the Site.

We collect this personal data in order to provide you with services, personalise your experience, process your requests, inform you about our activities and comply with our legal obligations.

Comments

When you leave a comment on the Site, data from the comment form, as well as your IP address and your browser's user agent string, is collected to help us detect spam.

Media

If you upload images to the Site, you should avoid uploading images containing embedded location data (EXIF GPS) as other visitors to the Site may download and extract this data from your images.

Contact forms

If you use a contact form on the Site, the information you submit will be collected in order to respond to your requests and questions. This information is kept for a specified period, depending on the nature of the request, in order to meet customer service needs, but is not used for commercial purposes.

Cookies

The Site uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit the Site. You can configure your browser to refuse cookies or to warn you when cookies are being sent. However, please note that some features of the Site may not function properly if cookies are disabled.

Statistics and audience measurement

We use statistical and audience measurement tools to understand how visitors interact with the Site. These tools may collect technical data such as your IP address, the type of browser you use, your approximate location and the pages you visit. This information is used to improve the Site and its content.

Use and transmission of your personal data

We do not share your personal data with third parties, except in the following cases:

• Where necessary to provide the services you have requested, such as processing online payments.
• Where required by law or to comply with a legal obligation.
• When it is necessary to protect our rights, privacy, security or property, or those of other users of the Site.
• When necessary to resolve disputes or to investigate fraud or illegal activities.

We may also share aggregated and anonymised information with third parties for statistical or research purposes.

Storage periods for your data

We retain your personal data for the period necessary for the purposes for which it was collected or in accordance with applicable legal requirements. For example, transaction data may be retained for a specific period to meet accounting and tax obligations.

The rights you have over your data

You have certain rights in relation to your personal data, including the right to access your data, to correct it, to delete it, to object to its processing, to request its restriction and to request the portability of your data. You can exercise these rights by contacting us at privacy@usianoafrika.com.

Where is your data sent?

Some of your personal data may be transferred to third parties located outside the Democratic Republic of Congo, in particular in connection with cloud services or payment processing. We ensure that such transfers comply with European data protection standards "RGPD" or are based on appropriate legal mechanisms, such as the Privacy Shield (EU/US Data Protection Shield), standard contractual clauses or binding corporate rules.

Contact information

If you have any questions or requests concerning the protection of privacy, you can contact us at the following address privacy@usianoafrika.com. If necessary, you can also contact our Data Protection Officer at the same address.

Further information

If you have additional questions or concerns about privacy or if you are a member of a regulated industry, please contact us for information specific to your situation.

How do we protect your data?

We take appropriate technical, organisational and administrative measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. This includes data encryption, two-factor authentication and staff training in data protection.

Procedures implemented in the event of a data leak

In the event of a data leak, we have put in place internal notification and management procedures to take prompt corrective action. We will also cooperate with the relevant data protection authorities in accordance with applicable regulations.

Third-party services that send us data

We do not receive personal data from third-party services, unless this is explicitly stated as part of a partnership or service integration.

Automated marketing and/or profiling operations carried out using personal data

We do not carry out automated marketing operations or profiling based on personal data collected on the Site.

Display of information relating to sectors subject to specific regulations

If your use of the Site is subject to specific regulations, we encourage you to contact us for further information on how we process your personal data in accordance with these regulations.

Last update: 13 September 2023.

E-Commerce area :

We collect information when you place an order in our shop.

What we collect and store

During your visit to the site, we monitor :

• Products you've seen: for example, to display products you've recently viewed
• Location, IP address and browser type: we use these to estimate taxes and delivery costs.
• Delivery address: we'll ask you to enter this so that we can estimate delivery costs before you place your order, and send it to you!

We use cookies to keep track of the contents of your shopping basket while you are browsing our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, e-mail address, telephone number, payment/credit card details and possibly account details such as username and password. This information will be used to:

• Sending information about your account and order
• Responding to enquiries, including refunds and complaints
• Payment processing and fraud prevention
• Configure your account for our shop
• Comply with any legal obligations, such as tax calculations
• Improve our shop's offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, e-mail and telephone number, which will be used to pre-fill the order validation for future orders.

We generally store your information for as long as we need it for the purposes for which we collect and use it, and we are not legally obliged to continue to do so. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, email and billing and delivery addresses.

We also store comments or opinions, if you choose to send them.

Who in our team has access to the data

Members of our team have access to the information you provide. For example, shop administrators and managers have access to :

• Order information such as what was purchased, when and where it should be sent, and
• Customer information such as your name, e-mail address and billing and delivery details.

Our team has access to this information to process orders, process refunds and help you.

What we share with others

We share data with third parties who help us manage our orders and shop services, for example Stripe.

Payments

We accept payment via PayPal. When processing payments, certain data will be transmitted to PayPalincluding the information required to process the payment, such as the total amount or billing information.

Please read the PayPal privacy policy for more details.

Last update: 13 September 2023.